Legal and privacy


Torx Ltd, is registered as a company in England and Wales: 12531791. ​ As data controller, Torx takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on this page when changes have been made.

Information we collect

Information is collected from you via web forms on our website, during meetings, or when you use some of the advanced features in our applications or on our web site. The information we collect is clearly set out at the point of collection. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them. ​ This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can opt-out of Google Analytics tracking if you prefer.

Why we collect it

We collect information about you so that we can personalize your use of our website, send you newsletters or email alerts, conduct surveys, register you for events, enable and enhance your use of our software and services. Depending upon your selections at the point of data collection we may send you information about related products and services from us. If specific personal data is not provided it may not be possible for us to provide the products or services you have requested.

Where we store the data we collect

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. ​ Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Who we disclose it to

We will not disclose your information to third parties for any purpose, other than to the extent it is required to process an order or perform a service requested by you. In these instances there may be a legitimate interest to share your data with third parties. ​ In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.


Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Third party websites

Third-party websites and services we link to through our websites have their own privacy policies, independent of us. We hold no responsibility or liability for these independent policies. We encourage you to look for and review the privacy policies of any third-party website you visit.

Data on minors

We do not knowingly collect personal information of children under 12.

Accessing and updating your personal information

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it or request deletion if you wish. Provision of your personal information will be provided free of charge, unless the request is deemed to be manifestly unfounded, excessive or repetitive, in which case an administrative fee will be charged. All requests for information will be provided within a month.


If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact us. We will endeavour to respond to you promptly.

Last updated: April 2020